|College & University Support|
In addition to Higher One’s standard customer service offering, OneSupport Client Services is exclusively dedicated to assisting college and university administrators. As experts well-versed in all facets of Higher One’s service, OneSupport staff members address everything from technical questions to escalated service issues.
Education is a key component of the OneSupport service; facilitating training sessions and workshops for college and university staff on procedural changes and refund management-related questions.
OneSupport is also responsible for successfully executing company-wide quality assurance initiatives such as: measuring card production quality, efficiency in operations and compliance with banking, security and privacy regulations.
OneSupport is truly instrumental in providing clients and customers quick, efficient and repeatable issue resolution.
*If you are a school administrator using a CASHNet® or OneDisburse® Product and need assistance, please contact OneSupport.
EKU now realizes the importance of the card and our office and what an asset we can be. This has helped in gaining the understanding and importance of a good card system. Our roles have been improved and we are always looking to provide better services to our students. This was just the icing on the cake in helping further the card’s role with students.Eastern Kentucky University
Higher One’s experience with college students and their focus on serving colleges distinguishes Higher One from all other financial service providers. We really liked the fact that the community college customer base is expanding for Higher One.St. Louis Community College