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College & University Support


In addition to Higher One’s standard customer service offering, OneSupport Client Services is exclusively dedicated to assisting college and university administrators. As experts well-versed in all facets of Higher One’s service, OneSupport staff members address everything from technical questions to escalated service issues.

Education is a key component of the OneSupport service; facilitating training sessions and workshops for college and university staff on procedural changes and refund management-related questions.

OneSupport is also responsible for successfully executing company-wide quality assurance initiatives such as: measuring card production quality, efficiency in operations and compliance with banking, security and privacy regulations.

OneSupport is truly instrumental in providing clients and customers quick, efficient and repeatable issue resolution.

*If you are a school administrator using Higher One Payment Processing or Refund Management® services and need assistance, please contact OneSupport.



Before Higher One, our students only had one way to get their refunds, and that was by paper check. With Higher One processing refunds for us, it has allowed us to provide more options for our students without having to enter and store student banking information. We also no longer have to handle sorting, stuffing and mailing thousands of checks.Suzanne ClaggettUniversity of West Florida
Higher One’s experience with college students and their focus on serving colleges distinguishes Higher One from all other financial service providers. We really liked the fact that the community college customer base is expanding for Higher One.Carla Chance St. Louis Community College

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