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Support

At Higher One, real people are available to support the needs of you and your students.

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Higher One’s Core Values reflect our commitment to customer service and empowering our customers through education and responsive service. We offer specialized support for college and university administrators as well as students and parents:

Administrators:

  • Dedicated project manager to guide you through the implementation process
  • Marketing materials to assist in spreading the message to your campus community
  • Committed relationship manager to support you through the duration of your partnership with Higher One
  • Convenient online training program for all staff members
  • OneSupport, an escalated toll free helpdesk available to college administrators
  • Comprehensive and user-friendly online resource to access reports and student information
  • Guaranteed Title IV compliance

Students and Parents:

  • Automated email notifications
  • Mobile alerts
  • Financial literacy tools to encourage financial responsibility
  • EasyHelp website available 24/7 to answer student questions
  • Ability for parents to send money to students quickly and securely
  • Parent focused web page
  • Toll free dedicated customer care service
 
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