Accountholders: If you have questions about your OneAccount, please visit EasyHelp, our Customer Care resource center, or your account website at HigherOneCard.com. You can reach a Customer Care agent by dialing the number on the back of your card between 8am and 11pm EST (Monday-Friday).  Or you can tweet Customer Care at @AskHigherOne, but please know that we cannot provide personalized assistance on Twitter, as this is a public channel.

Media Relations Inquiries: Please complete the online web form below and a Higher One representative will contact you. Accountholders: Please do not fill out the form below, as it does not reach our Customer Care department and we will not be able to communicate with you on account matters via this channel. Please see note above that describes how to contact Customer Care directly. Thank you.

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